Support

Find answers to common questions or get in touch with our team.

Frequently Asked Questions

How does it work?

Upload a recent photo and a childhood photo. Our AI combines them into a single image of you hugging your younger self. The process takes under a minute.

What photos work best?

Clear, well-lit photos where your face is visible. Front-facing shots with simple backgrounds give the best results. Avoid heavily filtered or low-resolution images. See our photo guidelines for detailed tips.

How long does it take?

Most images are generated in under a minute.

How do credits work?

Each generation costs 1 credit. You can purchase credits from the Pricing page in your account. Credits never expire. No subscription.

How much does it cost?

Credits start at $2 for 1 image. Bundles offer savings: 3 credits for $5.50, or 10 credits for $16.50. One-time payment only.

Is there a subscription?

No. Time Hug uses a credit-based model. Buy credits when you need them. Credits never expire.

What content is not allowed?

We prohibit sexual, erotic, intimate, nude, or suggestive content; content involving minors in inappropriate contexts; and photos you don't own or have permission to use. See our safety page for details.

Do you use my photos to train AI?

No. We do not use your photos or generated images to train our own models. Your images are processed only to create your Time Hug.

Still need help?

We'd love to hear from you. Reach out and we'll get back to you as soon as possible.